On-call that still sleeps
A rotation is not a personality test. It is a budget, a document, and a phone that almost never rings.
On-call at Lumen is a week, a document, and a budget for the first hour of an incident. It is not a test of character.
We page for customer-visible failure and for data leaving the building. We do not page for a dashboard that is merely ugly. The difference is written down so nobody has to be brave at 2 a.m.
People stay when the phone almost never rings. That is not luck. It is the platform work from the other pages on this site.